创造新价值不等于一味增加产品或服务的价值。相反,有时候恰恰需要去除产品的某些已有属性。卓越的领导力关键是要懂得如何不断给顾客创造他们真正喜欢的价值。美国福坦莫大学圣吉教授分析说,当今世界的市场需求已经由原来的纵向转为横向,消费者的需求多元化,资源 Creating new value does not mean simply adding value to the product or service. On the contrary, it is sometimes necessary to remove some of the product’s existing attributes. The key to superior leadership is to understand how to continually create value for your customers that they really like. St. Kitts University of Fortuna analysis of the United States said that the market demand in today’s world has been turned from the vertical to horizontal, diversified consumer demand, resources