在当今时代,电话是人们用来传递信息和联系工作最常用的工具,也是党政机关、团体和企事业单位用于了解情况、互通信息、联系左右、上传下达等的重要媒介和手段。据笔者在机关秘书部门工作多年的体会,挂发或接听电话,每天一般少则几次,多则几十次,几乎没有一天不使用电话。有鉴于此,如何挂发、接听好电话,对于各类团体单位尤其 In today’s era, the telephone is the most commonly used tool for people to transmit information and contact work. It is also an important media and means used by party and government organs, groups, enterprises and institutions to understand the situation, exchange information, connect with each other, and upload and distribute. According to the author’s experience in the department of the secretary for many years, hanging or answering calls, ranging from a few times a day to as many as a few dozen times, almost no day without using a phone. In view of this, how to hang hair, answer the phone, for all types of groups and units in particular