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1.全面质量管理的发展过程质量管理历来以检验成品为主。早在2400多年前,我国春秋战国时代,就有了铜制刀枪武器的检验制度。到了本世纪二、三十年代,开始强调统计分析,从大量或连续的统计数字中分析产品质量,特别是造成不良品的原因,从而控制产品质量,形成统计质量管理(简称SQC,英语Statistical Quality Control的缩写)。由于产品质量与成本、产量、销售量密切相关,企业领导人必须综合考虑,以求得尽可能多的利润。为此,又出现了“经营质量管理”(又叫综合质量管理)。日本于1950年引进美国的统计质量管理,1955年引进美国的经
1. The development process of total quality management Quality management has always been based on inspection of finished products. As early as 2,400 years ago, in the Spring and Autumn and Warring States Periods in our country, there was a system of inspections of copper weapons. In the 20th and 30th centuries of this century, we began to emphasize statistical analysis, analyzing product quality from a large number of or continuous statistics, and in particular, the causes of defective products, so as to control product quality and form statistical quality management (referred to as SQC, English Statistical Quality). Abbreviation of Control). Since product quality is closely related to cost, output, and sales volume, business leaders must consider comprehensively in order to obtain as much profit as possible. To this end, there has been “management quality management” (also known as comprehensive quality management). Japan introduced statistical quality management in the United States in 1950 and introduced the United States in 1955.