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泰兴市第一百货商店(国营泰兴鼓楼商场)是该市规模较大的一家国有零售企业,营业面积4500平方米,干部职工465人,下辖六个商品部、一个批发部和一个家电公司,经营品种22000余种。1994年在零售行业强手如林、竞争激烈的形势下,以优质服务为主线,不断强化服务意识,提高服务质量,以服务树信誉、以信誉争效益,有力地促进了商场两个文明建设的发展。全年累计实现商品销售1.53亿元,同比翻了一番;实现综合效益480.51万元,同比上升38.04％,成为全市零售行业中的“大哥大”。其主要做法是:
Taixing First Department Store (State-run Taixing Drum Tower Shopping Center) is a large-scale state-owned retail enterprise in the city with a business area of 4,500 square meters and 465 staff and workers. It has six merchandising departments, a wholesale department, and a household electrical appliance company. Operating more than 22,000 species. In the fiercely competitive environment of the retail industry in 1994, with quality services as the main line, we continued to strengthen service awareness, improve service quality, serve the tree credibility, and strive for efficiency with credibility, effectively promoting the construction of two civilizations in the shopping mall. development of. The accumulated sales of commodities reached 153 million yuan in the year, a year-on-year increase. The overall benefit was 4,805,100 yuan, a year-on-year increase of 38.04%, and it became the “big brother” of the retail industry in the city. Its main approach is: