随着山区卷烟零售客户数量的增加,山区卷烟配送的客户服务模式在结合当地山区特色及实际情况的基础上,全国各地发展出不同的零售客户服务模式。由于山区配送受道路情况、距离远近、天气情况等因素影响频繁且严重,山区卷烟零售客户的卷烟经常不能按时送抵,相应的客户走访、宣传培训工作等也难以按时按质的普及到该部分客户,导致该部分客户对配送服务的满意度始终不高。在原有服务的基础上,如何提高卷烟零售 With the increase in the number of cigarette retail customers in the mountainous area, the customer service model for mountain cigarette distribution has developed different retail customer service models across the country based on the combination of local mountain features and actual conditions. Due to the fact that mountain distribution is affected by road conditions, distances, weather conditions, and other factors that are frequently and severely affected, cigarettes from retail customers in the mountainous areas of the mountain often fail to arrive on time. Corresponding customer visits, publicity and training work, etc. are also difficult to achieve in accordance with the popularity of quality. Customers, resulting in this part of the customer satisfaction with the delivery service is always low. Based on the existing services, how to increase retail sales of cigarettes