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《一分钟经理人》的作者肯·布兰佳的那部《别丢了你的顾客》,分析了百胜成熟的组织运营系统。这个组织系统的魅力之处就是:人人为客疯狂。继承了总公司“为客疯狂”的经营管理理念,百胜中国事业部有了意外收获,独创了一个称为“家族”的系统。“家族系统”最简单的目标是为了创建一个愉悦的工作氛围,使员工敬业乐业,而终极目标是为了组织效益的最大化。
Ken Blanchard, the author of The One Minute Manager, who “did not lose your customer”, analyzed Yum’s sophisticated organizational operations system. The charm of this organizational system is that everyone is crazy about customers. Inherited the head office “crazy for the customer ” management philosophy, Yum China had an accident with China Division, created a unique system called “family ”. “Family System ” The simplest goal is to create a pleasant working atmosphere, so that employees dedicated, and the ultimate goal is to maximize organizational effectiveness.