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目的 :探讨开展品管圈活动提高普外科患者对护理工作满意度的效果。方法:成立品管圈,确定“提高普外科患者对护理工作满意度”为活动主题,进行现状调查,明确影响普外科患者护理满意度的主要原因:护士年轻知识经验不足,护理人员人文关怀不够,患者烦躁、舒适改变、管道不妥,采取了加强对护士培训,加强护患及家属的沟通,提高对患者的人文关怀能力及健康宣教等措施。结果:开展品管圈活动后,普外科患者对护士工作满意度评分从92.5分提高到97分。结论:品管圈活动能有效利用护理人力资源,提高护士解决问题的能力,改善护理质量,进而提高患者对护理工作的满意度。
Objective: To explore the effect of quality control circle activities on satisfaction of nursing work in general surgery patients. Methods: The establishment of quality control circle to determine “to improve general surgery patients satisfaction with nursing work ” as the theme of the activity, the status quo investigation, a clear impact on general surgical patients satisfaction with the main reasons for nursing: nurses lack of young knowledge, nurses humanities Inadequate care, patient irritability, comfort changes, improper pipelines, taken to strengthen the training of nurses, nurses and their families to strengthen communication, improve the humanistic care of patients and health education and other measures. Results: After carrying out QC activities, the general surgery patient satisfaction rating of nurses increased from 92.5 to 97. Conclusion: Quality control circle activities can effectively use nursing human resources, improve nurses’ ability to solve problems, improve nursing quality, and then improve patient satisfaction with nursing work.