先进的客户服务中心系统具有的优势很多,但是它基本的特点至少必须包含尽可能简化操作,并能够借助各种服务手段,如电话、网络站点和电子邮件来增加个人化的服务这两方面。一个电子通信方面的咨询公司的咨询业务主管Rebecca Wetzel认为,Internet上至少可以同时存在三种规模的呼叫中心:有关站点、站点上开通的交互式对话和电子邮件。但是也有迹象表明,呼叫中心上Web An advanced customer service center system has many advantages, but its basic features must at least include the simplification of operations as much as possible and the ability to add personalized services through various services such as telephony, web sites and email. Rebecca Wetzel, head of consulting at a consultant in electronic communications, believes there can be at least three sizes of call centers on the Internet at the same time: on the site, on the site for interactive conversations and e-mail. But there are also signs that the call center is on the Web