秘书的工作千头万绪,关系错综复杂,处在这样的位置,必须具备“任劳任怨”的心理品质,学会消释和克服各种不良情绪,才能当好领导的参谋和助手.“不怕任劳,就怕任怨.”这是秘书人员的普遍反映.这就说明,如何正确理解和消除怨气,是秘书人员必须认真对待的一个问题.怨气,是人们受到挫折之后的一种情绪反应.所谓挫折,就是当个体从事有目的的活动时,在环境中遇到阻碍或干扰,致使其动机不能获得满足时的情绪状态,是一种个人的主观感受.秘书人员总是处在领导人之间、领导与群众之间工作,由于种种复杂的原因,使秘书人员经常蒙受许多难以说清或根本无法说清 The secretary’s work is in a multitude of situations and has a complicated relationship. In such a position, he must have the psychological qualities of “working hard and harshly”, learn to relieve and overcome various negative emotions, and be a good adviser and assistant to the leadership. Which is a common reflection of the secretarial staff.This shows that how to correctly understand and eliminate grievances is a secretary who must take seriously the issue of grievances is a kind of emotional reaction to frustration after the so-called setbacks, It is an individual’s subjective experience when an individual engages in a purposeful activity, encounters an obstacle or disturbance in the environment, causing his or her motivation to fail to be met, and secretaries are always in the position of leaders and leaders Work with the masses, for a variety of complex reasons, often leads to clerks who are hard-pressed or simply unable to explain