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一位出租车司机给我上了关于客户满意度和客户期望值的宝贵的一课。培训师给公司高管和员工培训可能要收上万美元才会传授此等经验。而我呢,只花了12美元的出租车费就学到了。为了拜访一个客户,我飞到了达拉斯。时间就是生命,按照行程安排,我见完客户又要马上返回机场。一辆一尘不染的出租车停在我面前。司机立即跑下来为我开门,确认我稳妥地坐好后才把门关上。坐进驾驶室后,他还提醒我,我旁边叠得整整齐齐的《华尔街日报》是给我看的。
A taxi driver gave me a valuable lesson about customer satisfaction and customer expectations. Trainers give executives and employees training that may require upwards of $ 10,000 to teach such experience. And I did, only spent 12 dollars on the taxi fare to learn. In order to visit a client, I flew to Dallas. Time is life. According to the schedule, I have returned to the airport once I have seen the client. A spotless taxi stopped in front of me. The driver immediately ran down and opened the door for me, confirming that I closed the door after I was properly seated. When he got in the cab, he reminded me that the Wall Street Journal neatly stacked next to me was for me.