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1.什么是质量策划质量策划是“质量管理的一部分,致力于制定质量目标并规定必要的运行过程和相关资源的活动以实现质量目标”。质量策划的最终目的是实现质量目标,不断满足顾客的需要。因此,了解顾客需要,确定质量差距,制定质量目标并规定必要的运行过程和相关资源的活动,从而实现质量目标。因此,质量策划是质量管理活动中非常重要的组成部分。例如,组织制定或修订质量目标,编写质量管理体系
1. What is quality planning? Quality planning is part of “quality management and is committed to setting quality goals and setting the necessary operational processes and related resources to achieve quality goals.” The ultimate goal of quality planning is to achieve quality objectives, and constantly meet the needs of customers. Therefore, quality objectives are achieved by understanding customer needs, identifying quality gaps, setting quality objectives and defining necessary operational processes and associated resources. Therefore, quality planning is a very important part of quality management activities. For example, the organization develops or revises quality objectives and prepares a quality management system