生意场中,店家或厂家最感头痛的恐怕就是商品或产品被人投诉。面对这一尴尬的局面,忠厚点的,忍气吞声,赔偿或调换了事——虽然顺其自然,毕竟损害了自己店(厂)的声誉;暴躁点的,则可能与客户对唱花脸——那更是下策,不但砸了自己的招牌,而且有损双方的利益;都不可以。最理想、最值得推崇的原则应是:诚恳灵活,化被动为主动。 Business in the field, the store or factory most likely to feel the headache is the product or product was complaints. In the face of this awkward situation, loyal, swallow, compensation or exchange things - although the natural, after all, undermined the reputation of their own stores (factory); tepid point, it may be singing face with customers - that Is a good idea, not only smashed their own signs, but also detrimental to the interests of both; can not. The most ideal and most respected principles should be: Sincere and flexible, from passive to active.