近两年,我们加强了办公室各项工作的程序化和规范化建设,使办公室的工作水平明显提高.所谓程序化,就是把各项工作的具体内容、运转步骤,逐环节地规定下来,形成一个操作流程,主要是解决每个工作人员做什么;怎么做的问题.所谓规范化,就是对每项具体工作,提出明确的标准和要求,主要是解决每项工作干到什么程度、达到什么标准的问题. In the past two years, we have strengthened the procedural and standardization of various tasks in our offices and markedly improved the standard of office work. The so-called proceduralization is to define the specific contents and operational steps of each work step-by-step to form a The operation flow is mainly to solve what each staff member does and how to do it. The so-called standardization means setting specific standards and requirements for each specific job, mainly to what extent and to what level problem.