论文部分内容阅读
ITIL v3发布以后,这一新理念吸引了许多用户的关注,许多厂商也纷纷宣布推出面向ITIL v3的产品和服务,甚至让许多用户认为要做IT服务管理就必须遵循ITIL v3。
After the release of ITIL v3, this new concept attracted the attention of many users. Many vendors also announced the launch of ITIL v3-based products and services. Even many users think ITIL v3 must be considered for IT service management.