“走动管理”这一概念,最早是由管理学大师帕斯卡尔(R.Pascale)提出,是指企业各级管理人员利用工作时间走出办公室,走到一线员工中间,了解员工工作情况和思想状况,并获取更丰富、更直接的经营信息的一种管理策略。从行为的本质来看,作为一种加强机构主管、员工和顾客三方沟通的管理制度,“走动管理”可以弥补正式沟通渠道产生的不足,使管理人员能够做出正确、及时的判断,提高管理效率。当前,在各大金融网点中,大堂经 The concept of “walking management” was first proposed by R. Pascale, a management guru. It means that managers at all levels use the working hours to get out of the office, go to the front-line employees and understand the working conditions and thoughts of employees Status, and access to richer, more direct business information management strategy. Judging from the nature of the act, as a management system that strengthens the communication among the three parties, that is, the director of the organization, the employee and the customer, “walking management” can make up for the shortcomings of formal communication channels and enable managers to make correct and timely judgments, Improve management efficiency. At present, in major financial outlets, the lobby by