今年前三季度,福建省晋江市汽车类咨询、申诉、举报案件接近200件,创历年新高,投诉案件主要集中在乱收费、格式合同免除或减轻经营者义务等方面。通过对这些消费维权线索的及时梳理,我局甄别出有价值的案源,启动“诉转案”机制,由此拉开了全面排查规范汽车销售行业的序幕。 In the first three quarters of this year, Jinjiang City, Fujian Province, approached 200 pieces of vehicle-related consultation, petition and report cases, reaching a record high year-on-year. The number of complaints was mainly in the areas of indiscriminate charges, the exemption of form contracts or the reduction of operator obligations. Through the timely sorting out of these clues of consumer rights protection, our bureau screened out valuable cases and started the mechanism of “transferring cases”, thus starting the prelude of a comprehensive investigation and standardization of automobile sales industry.