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从客户的角度来衡量网络质量的好坏,成为运行维护工作的KPI(Key Performance Indicator,关键绩效指标)。伴随着电信业重组,移动互联网、物联网、云计算等新技术新业务不断涌现,行业信息化应用风起云涌,集团客户QoE(Quality of Experience,用户感知)提升面临新的挑战。细化、优化关键因素,制定管控策略,将是确保集团客户QoE及时跟进并不断提升的有效手段。
From the customer’s point of view to measure the quality of the network to become the operation and maintenance of the KPI (Key Performance Indicator, Key Performance Indicators). With the reorganization of the telecom industry, new technologies and new services such as mobile Internet, Internet of Things and cloud computing are emerging, the industry information application surges and the QoE (Customer Experience) of group customers is facing new challenges. Refinement, optimization of key factors, development of management and control strategy, will be to ensure timely follow-up and continuous improvement QoE Group customers an effective means.