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目的 “家庭医生制服务”是上海市社区卫生服务落实医改的举措之一,通过对上海某区“家庭医生制服务”开展情况的调查,了解居民对“家庭医生制服务”模式的知晓情况、认可程度及开展服务过程中所遇到的困难及需要解决的问题,为今后稳步推进“家庭医生制服务”提供一些参考建议。方法通过不记名的问卷调查形式了解相关信息,收集较客观的相关数据,并进行分析。结果签约服务的居民大多为老年城镇职工医疗保险居民,认可“家庭医生制服务”模式。但是居民对“家庭医生制服务”的知晓程度还需要进一步提高。结论 “家庭医生制服务”是更接近居民家庭的社区卫生服务模式,深受广大社区居民的欢迎,全科医生的技术水平、服务质量及居民的依从性等方面有待进一步提高。
Objectives “Family doctor system service ” is one of the measures for the implementation of medical reform in community health service in Shanghai. Through the investigation of the situation of “family doctor system service” in a district in Shanghai, “The pattern of awareness of the situation, the level of accreditation and services encountered in the process of difficulties encountered and problems to be solved for the future to promote ” family doctor service “to provide some suggestions. Methods Through the form of anonymous questionnaires to understand the relevant information, collect more objective and relevant data, and analysis. As a result, most of the contracted service residents are medical insurance residents of elderly urban workers, and are accredited for the mode of ”family doctor service“. However, residents’ awareness of ”family doctor service “ needs to be further improved. Conclusion ”Family doctor service " is a community health service model that is closer to the residents’ families. It is welcomed by the majority of community residents, and the technical level, quality of service and compliance of residents need to be further improved.