近日,国家工商总局制订下发了《关于完善消费环节经营者首问和赔偿先付制度切实保护消费者合法权益的意见》(工商消字(2015)36号,以下简称《意见》)。本刊就《意见》有关情况采访了国家工商总局消费者权益保护局局长杨红灿。《工商行政管理》半月刊问(以下简称“问”):为什么说《意见》的出台是着力营造安全放心消费环境的重要举措?杨红灿局长答(以下简称“答”):近年来,特别是新《消法》实施以来,随着经济社会的发展,政府部门监管力度的加大,消费者维权意识的增强,消费环境不断改善。通常情况下,经营者能够与消费者协商解决消费纠纷。但现实生活中仍 Recently, SAIC formulated and issued the Opinions on Improving the First Question of the Consumers in the Consumption Sector and Paying the Advance Payment System to Effectively Protect the Legitimate Rights and Interests of Consumers (No. 36, 2015, hereinafter referred to as the Opinions). Our magazine interviewed Yang Hongcan, director of the Consumer Protection Bureau of SAIC on the “Opinions.” “Business Administration” semimonthly question (hereinafter referred to as “Q: ”): Why say “opinion” is an effort to create a safe and secure consumption environment an important measure? Yang Hongcan Secretary A (hereinafter referred to as “A”): In recent years In particular, since the implementation of the new “Consumer Law”, with the development of economy and society, the supervision by the government departments has been intensified, the awareness of consumers’ rights protection has been enhanced, and the consumption environment has been continuously improved. Under normal circumstances, operators can negotiate with consumers to resolve consumer disputes. But still in real life