本文论述了高校图书馆服务中图书馆员情绪管理存在的主要问题;从高校图书馆服务的特殊性、读者的认知特点、情感特点、个性特点等方面,论述了高校图书馆员提高情绪管理能力的必要性;提示图书馆员应通过专业学习、提高个人修养、在读者服务实践中不断提高情绪管理能力,构建和谐高校图书馆。 This article discusses the main problems existing in the librarian’s emotional management in the service of the university library. It discusses the relationship between the librarian’s emotion management, the characteristics of the readers’ cognition, the emotional characteristics, The necessity of the ability; Suggest that the librarian should improve the self-cultivation through professional study, improve the ability of emotional management in the service of readers and construct the harmonious university library.