“当我们工作中专注于提高服务质量的同时,如果能在服务中渗透进人情和人性生化因素,必然会得到加倍的回报。目前,行业的发展已经从产品竞争、价格竞争转向了服务竞争,而目前更多的服务竞争大都以限定时间内服务人员到位,限定时间内配件到位,限定时间内排除故障为主要内容。这种在第一时间为用户解决问题的态度值得肯定,毕竟用户购买产品的目的是为自己创造财富,因而他们的基本诉求非常简单,就是自己的设备能够正常工作,设备有故障时能够得到制造商或者代理商的及时服务,而众多企业也热衷于对用户提供这种保姆式服务。但是我们也看到,这种服务依然仅是停留在以产品为服务对象的阶段,如何在服务产品的基础上,提供服务的附加价值? ”When we focus on improving the quality of service at the same time, if we can penetrate into the service of human and biochemical factors of human nature, will inevitably get double returns .At present, the industry has shifted from product competition, price competition to service competition , And most of the current service competition mostly in a limited time service staff in place within a limited time accessories in place, limited time troubleshooting as the main content of this first time to solve the problem for the user’s attitude worthy of recognition, after all, the user to buy The purpose of the product is to create wealth for themselves, so their basic aspiration is very simple, that is, their own equipment to work properly, equipment failure can get the timely service of manufacturers or agents, and many companies are keen to provide users with this Kind of nanny service.But we also see that this service is still only to stay in the stage of product-based services, how to provide services on the basis of the added value of the service?