精细化管理是一种方法,理念与文化,它以规范化为前提、系统化为保证、数据化为标准、信息化为手段,从而获得更高效率、更多效益和更强竞争力。商业银行客户服务精细化管理指经营管理者运用精心设计、精细制作的管理方案,通过周密思考、细心运作和细节控制,对银行客户服务活动的全过程进行严密监控管理提升的行为。 Fine management is a method, concept and culture, which takes the standardization as the precondition, systematizing as the guarantee, the data as the standard and the information as the means, so as to obtain higher efficiency, more efficiency and stronger competitiveness. The refined management of commercial bank customer service refers to the operation and management of well-designed and carefully-crafted management solutions adopted by the managers of the commercial banks. The Bank carefully monitors and manages the entire process of bank customer service activities through thoughtful consideration, careful operation and detailed control.