近日,东航出台了针对头等、公务舱旅客的《关于沪港线头等舱、公务舱实施姓氏称呼服务的办法》,并在每日穿梭飞行多达30班的“东航沪港快线”率先推出。此举是东航全面体现空中服务到地面服务人性化,实行“三高服务系统工程”的重要内容之一。目前,东航在沪港快线上首次推出这 Recently, China Eastern introduced the “First Class, Business Class on Shanghai-Hong Kong First Class and Business Class Implementation of Surnames” for First-class and Business Class Passengers and launched “China Eastern Shanghai Hong Kong Express Line” in daily shuttle flight up to 30 classes . This move is CEA fully embodies the air service to ground service humane, the implementation of the “three high service system project” one of the important content. At present, China Eastern Airlines is the first to launch this on the Shanghai-Hong Kong Express Line