人们之间大部分的交往都是沟通的过程。所以,似乎每个人对沟通都熟悉而有经验,但实际上问题却非常严重:社会方面,沟通的工具和效率不断提高,而社会冲突有增无减;家庭方面,物质条件日益改善而离婚率不断增长,父母子女隔阂代沟不断增加;组织方面,表面友善的组织中常常暗藏着持续不断的冲突,“隔壁办公室正成为最大 Most communication between people is the process of communication. Therefore, it seems that everyone is familiar with and experienced in communication. In fact, the problems are very serious. In the community, the tools and efficiency of communication are continuously increasing while social conflicts are increasing. In family, the material conditions are getting better and the rate of divorce Growing, Gap between Parents and Children Gap Growing Gap; Organizationally, face-to-face organizations often harbor persistent conflicts, "the office next door is becoming the largest