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前些日子,以执着著称的“刺头”老罗跟国航“杠”上了,频繁地转发国航人的微博,不断质问……事情源于老罗在国航的一次“不愉快”的旅程。此事的详细过程我们就不赘述,是非也不妄加评论。我们想问的是,面对一个老罗式的顾客,你要如何应对?现实的情况是,被新技术武装起来的消费者可能只是通过指尖上几个动作,就会给你的企业带来巨大影响,甚至是股价的波动。大数据时代的消费者,对企业的意义不仅仅是买卖本身。
A few days ago, with persistent “prodigal ” Lao Luo with Air China “bar ” on, and frequently forwarded Air China’s microblogging, constant questioning ... ... matter from Lao Luo in Air China once Unpleasant "journey. We will not go into details about this matter, nor do we make improper comments. What we want to ask is how do you deal with a Lao Lo customer? The reality is that consumers armed with new technologies may just give you a few corporate actions To great influence, and even stock price fluctuations. The big data era consumers, the meaning of the business is not just the sale itself.