随着社会的进步,人们生活文化水平的提高,病人保护自己的就医权利的意识越来越强,对护理要求越来越高。由于医院是一个特殊的消费场所,护理人员难免与患者及家属发生纠纷。因此,笔者认为应从以下几个方面来避免护理纠纷的发生。一、规范服务行为、端正服务态度护理行为是一种社会行为,服务态度不好,是引起 With the progress of the society, people’s living standard and culture are improving, the patients are more and more aware of protecting their medical rights, and the nursing demands are getting higher and higher. As the hospital is a special place of consumption, nurses inevitably disputes with patients and their families. Therefore, I believe that the following aspects should be avoided to the occurrence of nursing disputes. First, regulate service behavior, correct service attitude Care behavior is a social behavior, poor service attitude is caused