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“要不是玉柴服务人员的及时到位与全力维修,大年初一这天,我们不但挣不到钱,还很可能要和一车乘客在高速公路上过节了。”来自客车驾驶员老陈的这句话,给山东潍坊百域站(以下简称“百域服务站”)总经理刘磊留下了深刻印象:“做好服务是我们的本职工作,但对用户来说,如果售后服务不好,真是会‘要命’的。”正是对用户需求的感同身受,刘磊在做服务时格外用心。当《商用汽车新闻》记者追问百域服务站有哪些服务故事时,刘磊有些腼腆地说:“百域服务站的感人事迹太多了。”
“If not Yuchai service staff in place and full maintenance, New Year’s Day, we not only not earn money, is also likely and a car passengers on the highway holidays. ” From the bus driver Lao Chen’s remark impressed Liu Lei, general manager of Weifang Baidu Station (hereinafter referred to as “Baidu Service Station ”): “Good service is our own work, but for users , If the after-sales service is not good, really will be ’mortal’. ”It is the empathy of user needs, Liu Lei extra care in doing service. When “Commercial Vehicle News” reporter asked 100 service stations have some service stories, Liu Lei some shyly said: “” 100 domain service station touching stories too much. “”