“这就是六西格玛理论,”我说:“太好了!但是你从六西格玛学院学成归来后,是怎样把它应用到实践中的?” “哦,当然啦,用实践来证明它!”拉里的嗓子有些沙哑了:“我们询问那些还没有被我们的服务吓走的顾客——他们喜欢美国比萨饼的什么地方、不喜欢什么地方。我们坐下来,仔细研究这些数字。此时我猜想顾客的要求是很 “This is the theory of Six Sigma,” I said, “Great! But how do you apply it to practice when you return from Six Sigma?” “Well, of course, prove it in practice!” There was a husky hoarse voice: "We asked customers who had not been scared off by our service - where they liked America's pizza and did not like it. We sat down and studied these figures carefully. The request is very