为提高旅游、餐饮行业的整体服务水平,了解消费者需求和消费过程中存在的问题,实现行业发展与消费者权益保护共同推进,中国消费者协会开展了2013年消费者“旅游、餐饮消费者调查评议”活动。本次调查评议活动于2013年8月20日启动,也是继2012年后,中消协再次以去哪儿网为平台在旅游餐饮领域开展的专项调查。调查围绕出境游、交通、住宿、就餐、景区服务等消费者常见投诉问题,收集了消费者对于旅游餐饮业的客观评价,以及消费者对于改进服务的意见建议。 In order to improve the overall service level of the tourism and catering industry, understand the problems existing in the consumer demand and consumption process, and jointly promote the development of the industry and the protection of consumers’ rights and interests, the China Consumer Association launched the 2013 consumer “tourism and catering consumption Survey Review ”activities. This survey and appraisal activity was launched on August 20, 2013. It is also a special investigation carried out by China Consumers Association in the field of tourism and catering since 2012 after again using the network as the platform. The survey collected common complaints from consumers about outbound travel, transportation, accommodation, dining and scenic spot services, collected consumer’s objective evaluation of the tourism catering industry and suggestions of consumers on improving services.