金融消费者保护的理念是金融消费纠纷解决机制的价值基础,纠纷解决机构与纠纷解决程序是金融消费纠纷解决机制的制度核心。英国、日本、加拿大均设立了金融消费多元纠纷解决机制(金融消费ADR),其具体制度设计虽有不同,但价值基础和制度核心极其相似,值得我国参考借鉴。 The concept of financial consumer protection is the value basis of the financial consumer dispute resolution mechanism. The dispute settlement agency and the dispute resolution procedure are the core of the system of financial consumer dispute resolution mechanism. The United Kingdom, Japan and Canada have all set up a mechanism for the resolution of financial consumer disputes (ADR). Although the specific system design is different, the value basis and the system core are very similar, which is worth our reference for reference.