在经济高速发展的今天,我们可以听到很多关于科学管理的重要性的说法,管理的直接对象一般为企业或组织中的各色人物。人,是具有感情的动物,而情感是非理性的,人与人之间的关系由情感等很多复杂的关系组成,因此,在管理各项层面中,情感管理是最经常、最难以预测结果的一种管理。一、情商——情感管理能力(一)何谓情商情商(EQ)又称情绪智力,是近年来心理学家们提出的与智力和智商相对应的概念。它主要是指人在情绪、情感、意志、耐受挫折等方面的品质。美国心理学家认为,情商包括以下几个方面的内容:1.自我认识曾经有人做过这样的试验,将一 In today’s rapid economic development, we can hear a lot of talk about the importance of scientific management, the direct object of management is generally the business or organization of various characters. People are animals with emotions, while emotions are irrational. The relationship between people is composed of many complex relationships such as emotions. Therefore, in all aspects of management, emotion management is the most frequent and unpredictable outcome A management. First, the emotional intelligence - emotional management capabilities (A) What is emotional intelligence EQ (EQ), also known as emotional intelligence, psychologists in recent years, the concept of intelligence and IQ corresponding. It mainly refers to people in the emotional, emotional, will, setbacks and other aspects of quality. American psychologists believe that emotional intelligence includes the following aspects: 1. Self-awareness Someone has done such a test, will be a