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目的:探讨风险管理在老年病房护理安全管理中的运用效果。方法:总结、分析2014年浙江省台州医院老年医学科发生的危险事件及发生原因,结合实际情况,提出风险管理措施,于2015年制定并落实风险管理预防措施,比较护理风险事件发生率、护理满意度率及投诉率。结果:2015年风险事件发生率,明显低于2014年(P<0.05);两年护理满意度满意率及投诉率存在统计学差异。结论:老年病房管理中实行风险管理,可提高病房管理安全性,是一种安全、高效的护理管理模式,提高患者满意度。
Objective: To explore the application of risk management in nursing management of geriatric wards. Methods: To summarize and analyze the dangerous events and their causes occurred in the Department of Geriatrics of Taizhou Hospital in 2014 and put forward the risk management measures in light of the actual situation. In 2015, the risk management preventive measures were formulated and implemented to compare the incidence of nursing risk events and nursing Satisfaction rate and complaint rate. Results: The incidence of risk events in 2015 was significantly lower than that in 2014 (P <0.05). Satisfaction rate and complaint rate in two years were statistically different. Conclusion: The implementation of risk management in elderly ward management can improve the safety of ward management and is a safe and effective nursing management mode to improve patient satisfaction.