一在日常领导工作和管理活动中,每个领导者都可能遇到各种各样难以预料而且必须立即要在群众下属面前解决的问题,如果不能及时而灵活巧妙地处理这些问题,就会造成僵局和尴尬,伤害群众的自尊与情感,影响干群关系,有损领导威信,甚至招致领导工作的被动和失误。反之,领导者若能在突发事件面前,随机应变,因势利导,采取有效措施,就会使领导威信大增,避免 In day-to-day leadership and management activities, each leader may encounter all sorts of problems that are unpredictable and must be immediately solved before the mass subordinates. If these problems can not be handled in a timely and flexible manner, they will result in Stalemate and embarrassment, harming the self-esteem and emotion of the masses, affecting the relations between the cadres and the masses, undermining the prestige of leaders, and even leading to passive and mistakes in leading the work. On the contrary, if leaders can respond promptly and take effective measures in the face of emergencies, they will greatly enhance their prestige and avoid