论文部分内容阅读
本文作者梅尔·雷德曼系1995年排名世界第一大零售企业的沃马特集团前第一执行副总裁,他对“服务”有独到的见解。愿这篇译文能给读者以新的启示。
The author, Mel Redman, is the former first executive vice president of the Wormholder Group, which ranks as the world’s largest retail company in 1995. He has a unique understanding of “service”. May this translation give readers new insights.