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人员、流程和技术,是组织内所有工作开展的三大要素,各有特色,同时又相互交织,是工作成功与否的决定因素。流程和技术的重要性是显而易见的,但人员常常是重大变革和改进的重点。本文摘编自《美国质量协会全球质量状况研究:2013年调查发现》的专题分报告,以展示在质量培训和能力培养方面的优秀实践方法,供组织加以利用,为质量流程的不断改进提供支持。
Personnel, processes and technology are the three major elements of all the work within the organization. They have their own characteristics and are intertwined at the same time. They are the determining factors for the success of the work. The importance of processes and technologies is obvious, but people are often the focus of major changes and improvements. This excerpt is an excerpt from a sub-report entitled “AQA Global Quality Status Study: 2013 Findings” to demonstrate best practices in quality training and capacity development for use by organizations to support continuous improvement of quality processes.