一线员工能从独特的视角提出对经营的看法你在发掘一线员工的专业技能方面做得怎么样?如果你的公司跟大多数企业一样,那就是做得“不怎么样”。由此造成的浪费有多大啊!一线员工能从独特的视角提出对经营的看法。他们每天与顾客电话交谈或当面沟通,他们最直接地接触、熟悉公司的产品与服务。跟公司办公室人员相比,一线员工及其经理处于理想地位,可产生服务顾客,激 Frontline employees can give a unique perspective on what they think about their business What are you doing to unlock the expertise of your front-line employees? If your company is just like most businesses, it's “not very good.” The resulting waste is so much more! Front-line workers can come up with a unique view of their business. They talk to their customers on a daily basis or in person, and they have the most direct contact and are familiar with the company's products and services. Compared with the company office staff, front-line staff and managers in an ideal position, can produce customer service, excitement