丽嘉将文化和服务理念写在信条卡上发放给员工,而丽嘉成功的秘诀恰恰在于把这些文化和理念融汇到每一天的管理工作中。美国最大、全球第二的员工福利咨询公司翰威特咨询公司,每隔两年进行一次“中国十大最佳雇主”评选,发布了一项调研结果:员工敬业度每提高3个百分点,企业的顾客满意度将提高5个百分点;员工敬业度达到80%的 Ritz-Carlton writes the culture and service concept on employees’ creed cards. The secret of Ritz-Carlton’s success lies precisely in integrating these cultures and concepts into the management of each day. Hewitt Consulting, the nation’s second-largest employee benefit consultancy, conducts a biennial survey of “China’s Top Ten Best Employers” and publishes a survey result: Every 3-point increase in employee engagement , Enterprise customer satisfaction will increase by 5 percentage points; employee engagement 80%