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V:你是如何理解交叉销售(Cross-Selling)的,它的关键何在? John:处于发展中的公司需要理解交叉销售的力量,并将其作为客户关系维系以及利润增长的决定性要素之一。交叉销售意味着团队销售,你需要与公司内部的专业人士合作,并致力着眼于客户最佳利益的服务。
V: How do you understand Cross-Selling? What is the point? John: A growing company needs to understand the power of cross-selling as one of the decisive factors in customer relationship retention and profit growth. Cross-selling means selling your team, you need to work with professionals inside your company and focus on the best interests of your customers.