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目的:探讨细节管理在防范护理风险中的作用。方法:通过培养护士临床各个环节的细节意识,将细节管理制度认真落实到日常护理工作中。该院在实施此项政策前后随机选择2600例患者,调查患者对护理服务的满意度并进行记录。结果:实施细节管理之后患者对护理服务的满意率为77%,实施此项政策之后,满意率上升为96%,两者差异具有统计学意义,P<0.05。结论:在临床护理工作中实施细节管理可以大大提高患者对护理服务的满意度,在护患纠纷的防范中起着重要的作用。
Objective: To explore the role of detail management in preventing nursing risks. Methods: By nurturing the details of all aspects of clinical awareness of nurses, the details of the management system carefully implemented to daily nursing. The hospital randomly selected 2600 patients before and after the implementation of this policy to investigate patient satisfaction with nursing services and record. Results: The patient satisfaction rate of nursing service was 77% after implementation of detail management. After the implementation of this policy, the satisfaction rate increased to 96%, the difference was statistically significant (P <0.05). Conclusion: The implementation of detail management in clinical nursing can greatly improve patient satisfaction with nursing services and play an important role in the prevention of nurse-patient disputes.