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酒店礼仪文化是组成酒店文化的重要部分,它能够对酒店的服务质量进行有效的衡量,能够将酒店的形象展示给外界。酒店礼仪文化由行为、制度以及理念这三部分组成,在酒店管理中,这三个部分各自发挥着重要的作用。酒店只有以文化为源泉、以服务质量为灵魂以及以创新促发展,才能够加强酒店礼仪文化的建设,才可以对顾客的需求形成满足,使企业能够在市场竞争日益激烈的环境下立于不败之地。本文将主要分析酒店礼仪文化的体系构建以及应用情况。
Hotel etiquette culture is composed of an important part of the hotel culture, it can provide an effective measure of the quality of the hotel, the hotel’s image can be displayed to the outside world. Hotel etiquette culture consists of behavior, system and idea of these three parts, in the hotel management, these three parts each play an important role. Only by taking culture as the source, service quality as the soul and promoting innovation through development can the hotel strengthen the building of hotel etiquette culture, so as to satisfy the needs of customers and enable the enterprises to stand in the increasingly competitive market environment. The defeat. This article will mainly analyze the system construction and application of hotel etiquette culture.