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目的:开展优质护理,倡导人性化服务。方法:以2015年6月至12月,接受人性化护理服务对象887例纳入观察组,893例接受常规护理纳入常规组,对比两组护理满意率与不良事件发生的情况。结果:观察组患者满意率99.21%高于常规组95.30%,观察组护患纠纷、患方纠纷、意外伤害、不良事件事件合计率低于常规组,差异具有统计学意义(P<0.05)。结论:人性化护理可提高门诊服务质量,降低不良事件发生率,提升患者满意率。
Objective: To carry out quality nursing and promote humanized service. Methods: From June to December 2015, 887 subjects receiving humanized nursing service were included in the observation group, and 893 patients undergoing routine nursing care were enrolled in the conventional group. The nursing satisfaction rate and adverse events were compared between the two groups. Results: The satisfaction rate of patients in the observation group was higher than that of the conventional group (99.21%, 95.30%). The total incidence of nurse-patient disputes, patient disputes, accidental injuries and adverse events in the observation group was lower than that in the conventional group (P <0.05). Conclusion: Humanized nursing can improve the quality of outpatient services, reduce the incidence of adverse events and improve the patient satisfaction rate.