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为了顺应医院服务的要求,医院志愿者作为医院本身体制外而组建的自发性质的服务性组织群体,它是建立在医院与患者之间的第三方联系,弥补了医院在某些方面的缺陷和短处,在医院的就诊流程、环境优化、医患和谐、帮患者答疑解惑等方面起到了不可或缺的作用,同时丰富了患者多层面的服务要求,现已成为各级各类医疗卫生机构的共识,结合医院门诊志愿者服务队伍的建设和活动,探讨医院志愿服务组织的建设和管理。
In order to comply with the requirements of hospital services, hospital volunteers, as a spontaneous service organization organized by the hospital itself, are third-party links established between hospitals and patients to make up for some shortcomings of hospitals and Shortcomings in the hospital treatment process, environmental optimization, harmony between doctors and patients to help answer questions and other aspects of the patient has played an indispensable role, while enriching the patient’s multi-level service requirements, has now become a variety of medical and health institutions at all levels Consensus, combined with the construction of hospital outpatient volunteer service teams and activities to explore the construction and management of hospital volunteer service organizations.