针对汽车主动召回的系统性缺陷信息,从信息消费的内容进行分析。由于参与信息消费的行为主体存在不同需求,进而比较了汽车系统性缺陷信息处理方式对于汽车主动召回的影响,分析方便实现汽车召回的信息管理体系。依据“四位一体”汽车召回分析模式,建立了缺陷汽车主动召回预警和追溯信息管理体系工作流程,提出了客户信息管理体系要求,有效通知客户,最有利实现汽车召回。 According to the systematic defect information of car voluntary recall, the content of information consumption is analyzed. Because of the different needs of the actors involved in information consumption, and then compared the impact of vehicle system defect information processing methods on auto recall, analysis of information management system to facilitate the recall of cars. According to “four in one ” car recall analysis model, the establishment of a defect car initiative to recall early warning and traceability information management system workflow, put forward the customer information management system requirements, effectively inform the customer, the most favorable realization of the car recall.