浙江工商大学图书馆流通阅览部推出“找书助手”服务项目,为读者找到“失踪”的图书。该项服务通过一对一的零距离方式将图书馆的基础服务深入、细化,减少读者因找不到书而产生的不满和抱怨,提高了图书馆的服务质量和读者满意度。 Library of Zhejiang Gongshang University Circulation and Reading Department launched the “book assistant” service project for readers to find “missing” books. Through one-to-one zero-distance service, the service deepens and refines the library’s basic services and reduces readers’ dissatisfaction and grievances resulting from the inability to find a book, thus improving the service quality and readership satisfaction of the library.