格式合同因其具有方便快捷、反复使用的特点,早已成为经营者与消费者进行商品交易与提供服务的普遍形式。但当前,一些经营者利用格式合同侵害消费者权益的现象日趋突出,侵权的手 Because of its convenience and speed, repeated use, the format contract has become a common form for operators and consumers to trade goods and provide services. However, at present, some operators use format contracts to infringe the rights and interests of consumers has become increasingly prominent, infringing hands