让不少管理者倍感郁闷的是本酒店在培训方面的投入也不算少,但实际效果就是不好,员工参加培训的兴趣和出勤率也不高。笔者所领导的课题研究组在过去3年中,曾向在多个省市举办的酒店总经理研讨班的近300名学员开展专项调研,发现导致酒店企业传统培训开展方式低效或失效的原因并非纯属偶然因素引起,而是在很大程度上出于存在系统性缺陷。 Many managers feel depressed is that the hotel investment in training is not too small, but the actual effect is not good, employees attend the training of interest and attendance is not high. In the past three years, the subject research team led by the author conducted a special survey to nearly 300 trainees in seminars of hotel general managers held in various provinces and cities and found that the reasons leading to inefficient or ineffective traditional training of hotel enterprises Not purely by chance, but due in large part to systemic deficiencies.