商场确立了“顾客的投诉是礼物”的理念,一手抓商品质量,一手抓服务质量。质量管理上,严把商品进货关、验收关、复检关,坚决杜绝有质量问题的商品和“三无”商品流入,使企业信誉度不断提高。服务管理上,除延伸服务范围,新成立维修中心和导购台外,采用请进来、走出去的办法在全体员工中大兴学习之风,分部门组织服务大类商品知识 Shopping centers established “Customer complaints is a gift ” concept, one hand grasp the quality of goods, one hand quality of service. Quality management, the strict purchase of goods, customs clearance, re-inspection, and resolutely put an end to the quality problems of goods and “three no ” The inflow of goods, so that corporate credibility continues to increase. Service management, in addition to extending the scope of services, the newly established maintenance center and shopping guide Taiwan, the use of please come in and out of the way to all employees in the style of learning, sub-sector organizations to serve the broad categories of goods knowledge