为了适应网络环境给图书馆带来的日益严峻的挑战,由英国公共图书馆联合提供的People’sNetwork服务开展了合作数字参考咨询(Enquire),并将图书馆的传统服务内容以Discover、Read的形式引入网络环境。本文详细介绍了People’s Network的服务模式,深入分析了它的特点,并结合我国的现状,对我国如何进一步开展CDRS提出了一些建议。 In response to the increasingly challenging library environment brought by the cyber environment, People’s Network Services, a joint service of the UK Public Library, conducted a collaborative digital reference service (Enquire) and integrated the library’s traditional services with Discover, Read Form into the network environment. This paper introduces the service mode of People’s Network in detail, deeply analyzes its characteristics, and puts forward some suggestions on how to further develop CDRS in our country according to the current situation in our country.