从今年3月15日起,北京电信推出了“电信客户服务中心”电话服务,电信客户只要拨打189,就可以查询长途、本地和手机话费;还可以进行投诉;或者了解新的电信业务。 北京市电话局已采用电子工单系统,缩短了从客户受理到装机使用的周期,从5月1日起,该局向电话用户承诺从受理之日起1月之内装机。 From March 15 this year, Beijing Telecom launched the “Telecom Customer Service Center” telephone service, telecommunications customers just dial 189, you can check the long distance, local and mobile phone calls; you can also make complaints; or understand the new telecommunications business. Beijing Bureau has adopted the electronic ticketing system, shorten the customer acceptance from the installation of the use of the cycle, from May 1 onwards, the Bureau promised to telephone users within 1 month from the date of acceptance of installed capacity.