2000年,广州的小伙子陈桦,刚刚大学毕业,在珠海一家电信器材销售公司打工。在工作中,他发现多数送来维修的故障话机,都是因为听筒或者按键的污垢而造成了电源接触不良,影响通话质量。维修过程只是彻底清洗干净,话机就可以正常使用。在与客户的谈话中,他了解到百分之九十以上的顾客不了解如何清洗话 In 2000, the young man of Guangzhou, Chen Hua, just graduated from college and worked for a telecom equipment sales company in Zhuhai. At work, he found that the majority of faulty phones sent to maintenance were due to dirt on the handset or buttons, causing poor power contact and affecting call quality. The maintenance process is only thoroughly cleaned and the phone can be used normally. In conversations with customers, he learned that more than 90% of customers do not understand how to wash